SAP Integrates Generative AI In Enterprise Cloud Portfolio


With the global boom in artificial intelligence (AI) development at an all-time high, German software major SAP has unveiled generative AI (GenAI) innovations and partnerships, in a bid to take business to the next level. At its annual SAP Sapphire conference, the company announced integrating Business AI throughout its enterprise Cloud portfolio, which supports the world’s most critical processes and collaborating with companies at the forefront of AI advancements.

As SAP integrates Business AI into enterprise solutions, it also provides users with insights that enhance outcomes and elevate human creativity in problem-solving.

SAP’s generative AI copilot Joule, which sorts and contextualises data from multiple systems to advance automation and improve decision-making, is expanding throughout the company’s solution portfolio. Joule launched in SAP SuccessFactors solutions last fall is now embedded into SAP S/4HANA Cloud solutions and others including SAP Build and SAP Integration Suite. Its expansion by year-end will include SAP Ariba and SAP Analytics Cloud solutions.

SAP’s AI Copilot Joule To Be Integrated With Microsoft Copilot

At Sapphire, SAP also announced plans to further broaden Joule’s scope by integrating it with Microsoft Copilot to surface even better insights. This deep, bi-directional integration gives users a unified experience built right into the flow of work, enabling seamless access to information from interactions with business applications in SAP and Microsoft 365.

Reflecting Business AI’s increasing importance, SAP is redoubling its commitment to the principles of relevant, reliable, and responsible AI it pioneered. At Sapphire, SAP is adopting the 10 guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence, which aim to ensure that AI technologies are developed and used in ways that respect human rights, promote fairness and contribute to sustainable development.

The SAP Business Technology Platform is incorporating large language models (LLMs) from Amazon Web Services (AWS), Facebook parent Meta, and Mistral AI into its generative AI hub. This enhancement within the SAP AI Core infrastructure simplifies the development of generative AI use cases for SAP applications. AI-generated reports in SAP SuccessFactors offer responsibly sourced insights for compensation discussions, while SAP Sales Cloud solutions feature forecasting capabilities to predict the most effective salesperson-product combinations.

“The Business AI innovations we’re announcing at SAP Sapphire in 2024 will redefine the way businesses run,” Christian Klein, CEO and member of the Executive Board of SAP SE, said in a statement.

“Today’s AI announcements and partnerships build on our commitment to deliver revolutionary technology that drives real-world results, helping customers unleash the agility and ingenuity they need to succeed in today’s fast-moving business landscape,” Klein.



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